Job Description

Position: Director of Property Management & OperationsSalary: $80,000-100,000 + BonusPosition OverviewWe are seeking an experienced Director of Property Management & Operations to lead the daily operations, financial performance, and strategic direction of a multifamily portfolio. The Director will be responsible for optimizing Net Operating Income (NOI), overseeing property management teams and vendors, driving leasing and resident retention initiatives, and delivering accurate financial reporting, forecasting, and budgets. This role partners with executive leadership to implement scalable processes that improve operational efficiency, ensure regulatory compliance, and enhance resident satisfaction.Key ResponsibilitiesLead and mentor regional property management teams and on-site staff; establish performance expectations, training programs, and career development plans.Drive NOI optimization through expense management, revenue enhancement initiatives, and operational efficiencies across the multifamily portfolio.Prepare, review, and present monthly and quarterly financial reports, variance analyses, and executive summaries; own forecasting and long-range budgeting processes.Oversee the creation and management of annual budgets and ensure adherence to budget targets; identify and implement cost controls and process improvements.Implement, maintain, and optimize Yardi (and other property management systems) workflows for billing, collections, reporting, and operational transparency.Collaborate with leasing leadership to develop and execute strategies for occupancy growth, rent premium capture, renewals, and resident retention.Manage capital projects and preventative maintenance programs; prioritize work plans to preserve asset value and control lifecycle costs.Ensure compliance with federal, state, and local housing regulations, fair housing laws, and company policies; manage risk and vendor contract oversight.Build strong relationships with investors, asset managers, contractors, and third-party vendors; act as primary liaison for operational and performance inquiries.Define and report key performance indicators (occupancy, turnover, collections, expenses, NOI) and implement action plans to address underperforming assets.QualificationsBachelors degree in Business, Finance, Real Estate, or related field; MBA or advanced degree preferred.7+ years of progressive multifamily property management experience with at least 3 years in a senior/leadership role overseeing multiple assets or regions.Demonstrated financial acumen: experience with budgeting, forecasting, P&L management, variance analysis, and NOI optimization.Hands-on experience with Yardi and property management software; strong Excel and financial modeling skills.Proven track record driving operational improvements, cost controls, and revenue enhancement initiatives in multifamily settings.Strong leadership and people-management skills with experience hiring, coaching, and developing cross-functional teams.Deep knowledge of multifamily operations, leasing strategies, maintenance programs, vendor management, and capital planning.Excellent communication and stakeholder management skills; experience presenting to executives and investors.Familiarity with federal, state and local housing regulations and fair housing compliance.Valid drivers license and willingness to travel to properties as needed.BenefitsMedical, Vision, Dental401KPTOPaid Holidays

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